Shipping Refund and Returns Policy
Last updated: September 12, 2026
Shipping
Orders are normally processed within 1–3 business days.
Once your order has shipped, you will receive a confirmation email with tracking information when tracking is available.
Cordyceps Canada ships within Canada and to selected international destinations available during checkout. Available shipping methods, costs, and estimated delivery times are calculated based on the destination and order.
Delivery times are estimates and may be affected by carrier delays, customs processing, weather, holidays, or other circumstances outside our control.
International Orders
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Import requirements vary by country. Customers are responsible for confirming that the products they order can legally be imported into their destination.
If an international shipment is refused, returned by customs, or cannot be delivered because of local import requirements, any refund will be considered after the package is returned to us and may exclude shipping costs and other charges incurred.
Returns
We accept returns only when the product is unopened, unused, and in its original condition.
Opened products cannot be returned for health, safety, and product-integrity reasons.
To request a return, contact us within 7 days of receiving your order at:
Please include your order number and the reason for the return.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Do not send a return until you have contacted us and received return instructions.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, contains the wrong item, or is missing an item, contact us within 7 days of delivery.
Please include your order number and, when applicable, photographs of the package and product.
We will review the issue and may provide a replacement, refund, or other appropriate resolution.
Refunds
Approved refunds are normally issued to the original payment method where possible.
Shipping charges are generally non-refundable unless the refund results from an error by Cordyceps Canada.
Please allow several business days after a refund is processed for it to appear on your account. Processing time depends on your bank or payment provider.
Lost or Delayed Shipments
If tracking shows that your shipment is significantly delayed or appears lost, contact us at:
We will review the tracking information and assist with the carrier when appropriate.
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible.
Once an order has been packed or shipped, we may no longer be able to modify or cancel it.
Contact Us
For questions about shipping, returns, refunds, or an existing order:
Cordyceps Canada
Kingston, Ontario, Canada
contact@cordyceps-canada.ca
1-613-317-4414